August 23, 2019

Supporting Patient and Family Engagement for Healthcare Improvement

Carol Fancott, G. Ross Baker, Maria Judd, Anya Humphrey and Angela Morin reflect on “Engagement-Capable Environments” Pan-Canadian Learning Collaboratives.  

Key Messages

  1. Patient and family engagement learning collaboratives have supported healthcare organizations across Canada on their journey to create engagement-capable environments and to meaningfully partner with patients in their improvement efforts.
  2. Patient engagement efforts have evolved over the past decade in all realms of healthcare, but further evaluation is needed to better understand the mechanisms of what works and why and with what impact.
  3. Human connection and relationships are fundamental to patient engagement efforts. 

Full Article


3 Patient Engagement Essays by Umair Majid

What have we done? The piths and perils of tokenistic engagement in healthcare 

"Patient engagement in healthcare has become an expectation. However, our genuine efforts to engage patients largely constitute tokenism today. This piece argues that the pervasiveness of tokenistic engagement stems from a tacit divide between the institution and patient." 


A Reminder to Decision-Makers and Healthcare Professionals of the “Why” of Patient Engagement: Ethical Imperatives and Economic and Social Benefits

"Recent events have shown us that certain groups can be excluded from health policy discussions that affect them, most notably patients. This essay reminds decision-makers and healthcare professionals of why we need to engage patients: the ethical imperatives and economic and social benefits." 


The Unintended Effects of Reorganizing Health Authorities on Patient Engagement

"What are the unintended effects of new health system plan in Ontario? Umair Majid from the University of Toronto believes that the new system will limit the ability and capabilities of patients to engage in healthcare activities.




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